I just ran across the “Max Out your Retail Email Campaign” marketing guide from Lyris (based on an audit of 75+ top online retailers) and thought I’d share 6 of their tips for retail email marketing programs as they are great reminders:
- Opt-in Incentives – Everyone knows that one of the keys to email marketing program success is marketing to opt-in subscribers. Don’t be bashful about using special offers, promotions, contests or exclusive content to get people to opt in to receive emails from you. According to the the Lyris guide, 22% of the retailers they audited offer an incentive just to get people to sign up for their emails!
- Discounts & Promotions – Four types of discounts and promotions favored by top online retailers are: free shipping, welcome offers, flash sales, and friends and family promotions. We are big fans of the “flash sales” promotion for creating a sense of excitement and urgency.
- Social Media Links - Including links to your social media sites in all of your emails is essential for building out your fan base. More and more retailers are also including a “Share This” link in their emails to make it easy for customers to post the email to their own social media profiles. According to the Lyris guide, Facebook has a slight edge over Twitter as the social media of choice for top retailers, with YouTube now on the rise.
- Drive to Retail Offers - Clicks-to-bricks offers cited by top retailers include coupons redeemable in-store only and in-store sample offers. Be sure to include a store locator link in your email.
- Preference Centers - Make it easy for your customers to tell you what they want to be emailed about and how often by putting an email preference page in place. A preference center can help you drive more opens, clicks AND purchases.
- Mobile Strategies – According to the most recent Nielsen report, almost half (49.7%) of U.S. mobile subscribers now own smartphones, making mobile accessibility an important factor in email marketing design and functionality. Mobile links and mobile apps are two mobile strategies used by top retailers. Be sure to check out our blog post on design tips for mobile friendly email.
The last interesting tidbit from the Lyris guide…when is the best time to send?! Here are 2 bonus tips on this topic:
- Email Frequency: Top retailers average 3 times a week (but we all know some that send them every day!).
- Most Popular Days: Monday, Wednesday and Thursday.
Ok…now let me get back to planning and executing our clients’ email marketing campaigns!









